ZIADA

Often, when you don’t receive the OTP SMS, it is likely you have keyed in your number without starting with “0”

Yes, you can and vice versa.

No, you don’t. However, we recommend that you get vetted since it increases your chances of getting clients.

All you need to get vetted are scanned copies of your national ID and a selfie photo taken on the app.

The vetting process takes a minimum of 24 hrs and a maximum of 48 hrs to be completed.

Verification increases the chance of you getting more clients due to credibility. In order to get the verification mark, you need to present your vetting documentation: A scanned copy of your national ID A selfie photo taken on the app.

No. At minimum, you need to provide your national ID for you to start getting clients. You will however need to submit all the verfication documents to get verified on Ziada.

Vetting increases the chance of you getting more clients due to transparency. For vetting you need a scanned copy of your national ID, a selfie photo taken on the app.

We changed our name because we wanted to go above and beyond for our clients and service providers, and we saw that kazi was limiting the links in several aspects, hence Ziada which gives a broader perspective to both the client and service providers.

We’re always building our catalogue of services and service providers. Drop us an email highlighting which service you didn’t find and we’ll do our best to add it. Once we do, we’ll let you know.

Yes, you can switch from one to the either just by a click of a button on the home homepage

No, we only do the matching.The prices are set by the service providers.

You can register up to 3 services that you are able to provide.

Yes, on the app you get clients who are around your live location when your location is turned on.

We’re always building our database of services and service providers. Fill out this form highlighting which service you didn’t find and we’ll do our best to add it. Once we do, we’ll let you know.

Yes, you can. Under the services tab, there are 3 dots on the services under your profile. click on them to get to "delete service" . You can have up to 3 services at any one time.

You can register only up to 3 services per user account.

You can delete the service, there are 3 dots on the services under your profile. click on them to get to "delete service" .Then now select the correct one.

Yes, you can. Under the services tab, there are 3 dots on the services under your profile. click on them to get to 'delete service'. You can have up to 3 services at any one.

Yes, depending on your service category and have an active working kenyan phone number.

No, we don’t sell products, we only match service providers to clients.

No, at the moment we only allow mobile registration, but in the future as we continue to expand .we might add that as an option.

We changed our name from Kazi to Ziada because we felt it was too limiting. We’ve always been committed to going above and beyond for both our clients and service providers and we needed a name that reflected that.

You can't change the service category. You can however delete the wrong service entry by following the steps below. There are 3 dots on the services under your profile. Click on them to get to "delete service". Then select the erroneous one.

A Ziada token is an in-app currency that enables a service provider to accept a client lead on the application.

No, Ziada tokens are not free, they cost 100 Kenyan Shillings.

Yes, when you register as a service provider we occasionally have welcome promo codes from time to time that you can use to redeem free tokens.

Click on the “you” icon on the bottom right side of your screen on the service provider home page; Menu will appear Select promotions Enter promo code Click redeem

Ziada tokens are currency links on the app, for a service provider to accept any job request received on the app, a service provider has to have tokens,one service request is equivalent to one token.

Once you have used up the free tokens, you will need to top up tokens and one token is equivalent to 100 kenyan shillings.

https://www.youtube.com/watch?v=svUxq-74WDI On the service provider home page on the far right corner there's a top up token + sign click it then Select the number of tokens for purchase Click “buy now” M-pesa PIN Prompt will be sent Enter your PIN Receive M-pesa confirmation on the purchase check updated token balance on the app.

Ziada tokens are transacting links on the app for one to accept any service request.Ziada wants to help you expand your client portfolio. A token allows you to unlock the contact details of a client who has expressed interest in getting your services and who you have an opportunity to make your client for life.

https://www.youtube.com/watch?v=ReJfWWRdeW4 When you get a client request and you are unavailable to do the job when you respond with “unavailable” on the app no token will be deducted since you did not accept the request.

You can see your token balance on the service provider home page on the top left corner

Our customer care team is here to assist you with purchase of tokens if you are having any challenges. Simply send us this message ”Please Help with the purchase of tokens” on whatsapp and we will initiate the purchase from our side through M-pesa . You will be prompted to put in your M-pesa PIN to complete the transaction and the token(s) will automatically be added to your Ziada account.

No, we do not take a commission from any of the jobs you get from the clients matched on Ziada.

Often, when you don’t receive the OTP SMS, it is likely because your promotional messages are turned off. To activate this function, follow the instructions below: Dial *100# from your mobile phone. Select 5 - My subscriptions Select 2 - Promotional Messages Select 5 - Activate All promo messages

Yes, the app has service providers across the country.

Yes, you can rate them after the service is rendered and they can do the same as well.

At the moment we are dealing with service providers within Kenya but we are looking forward to expanding to other countries.

Due to credibility purposes you can only register at the moment with numbers provided by local service providers.

We changed our name because we wanted to go above and beyond for our clients and service providers, and we saw that kazi was limiting the links in several aspects, hence Ziada which gives a broader perspective to both the client and service providers.

We’re always building our database of services and service providers. Fill out form this highlighting which service you didn’t find and we’ll do our best to add it. Once we do, we’ll let you know.

The business advisory program is a collaboration with the Qallann marketing agency, with the goal of increasing the visibility of your service providers in the market and equipping them with the necessary skills. After you fill out the form with your information, a representative from our organization will call you to set up a time for the session, which will be beneficial to increasing your company's social media presence as well as digital marketing skills.